FAQs

We're happy to answer any questions you have. With 15 years of service behind us, backed by military veterans that enforce training, the highest levels of customer service, and attention to detail. We are different and you will see this from the minute we step into your door, to the minute we leave. Expectations will be met – every time – because we take a long-term approach to our cleaning services.

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new office building undergoing post construction cleaning

Are you a pet-friendly service and do your cleaning teams use non-toxic or organic products?

We only use non-toxic products for cleaning. As much as we love making a safe cleaning environment for the members, we care for the pets too. So don’t worry, we are here for you and your family including the pets.

Do you offer a guarantee?

We only hire professionals with years of experience. We guarantee their work is no lower than perfection. However, if need be, we will offer 48 hours for re-evaluation of the service. Catering to your needs, we will get back to the location in case of agreement on the re-evaluation in 72 hours.

I booked an appointment. What’s the next step?

Once you booked an appointment, we will send you a confirmation email including all the services you booked. Please confirm as per the email within 24 hours of receiving the mail otherwise your booking will be cancelled.

Do I need to be home?

You don’t need to be home. We are a team of trustworthy professionals and take security very seriously. You can provide us with the key to the house and once we are done, we will go back locking the house to how it was.

How do you set your rates?

We set our rates by the hour. A minimum of two and a half hours of service is required for cleaning.

Can I pick my cleaning day?

Yes, you can. Choose a day to your liking and if it’s not booked, we will let you know through confirmation to provided email or phone number.

Are your employees insured?

All our cleaners are insured. For insurance proof, please email at info@honestpanda.com.

Can I get one hour of service?

The minimum time for each service is 2.5 hours. This is to ensure you get what you are expecting, and the cleaners get time to investigate the area as well.

How long does the service take?

It depends on the type of service you choose and the location. We offer services in residential and commercial as well as industrial areas.

Can I pay for cleaners in cash?

For the service payment, we charge in credit/debit cards for security purposes. However, if you want to appreciate the cleaners, you can tip in cash.

How can I provide feedback or suggestions about my cleaning experience?

We value your feedback and strive to continuously improve our services based on your input. You can provide feedback or suggestions about your cleaning experience by contacting our customer service team directly. Your feedback helps us better understand your needs and preferences, allowing us to deliver the highest level of service possible. Our preference is an online review so that other potential customers can see what the experience was like with us. A Google and/or Yelp Review would be very much appreciated!

Do you offer cleaning services for special events or occasions?

Yes, we offer cleaning services for special events and occasions, including parties, weddings, and corporate events. Our event cleaning services ensure that your venue is clean, organized, and ready to impress your guests. Whether you’re hosting an intimate gathering or a large-scale event, we’ve got you covered. We can be there during the event, keeping the area clean and/or we can be there after the event to ensure everything is cleaned for the next event.

Can I request additional services, such as laundry or organizing, during my cleaning appointment?

Yes, we offer additional services such as laundry, organizing, and decluttering as part of our customizable cleaning solutions. If you have specific requests or additional tasks you’d like us to complete during your cleaning appointment, please let us know in advance, and we will accommodate your needs.

What measures do you take to protect my privacy and confidentiality?

We take the privacy and confidentiality of our customers seriously. Our cleaning technicians are trained to respect your privacy and maintain confidentiality while working in your home or business. We adhere to strict confidentiality protocols to safeguard your personal information and sensitive data.

Are your cleaning technicians trained and certified?

Yes, our cleaning technicians undergo rigorous training and certification programs to ensure they have the knowledge and skills to deliver exceptional cleaning services. They receive ongoing training to stay up-to-date with the latest cleaning techniques and best practices.

How do I pay for cleaning services?

We accept various forms of payment, including credit/debit cards and electronic funds transfer (EFT). For your safety and the safety of our cleaners, we prefer not to transact business in cash. Payment is due at the time of service, and our team will provide you with a detailed invoice for your records. Payment is set up on an automated platform, so as soon as the property has been cleaned, a charge is made.

Do you offer cleaning services for outdoor areas, such as patios or decks?

While our primary focus is on indoor cleaning services, we may be able to accommodate cleaning services for outdoor areas such as patios, decks, and balconies, which may require additional tools and accessories for a proper cleaning. Please contact us to discuss your specific needs, and we will provide a customized cleaning solution.

What is your pricing structure for cleaning services?

Our pricing structure for cleaning services is based on factors such as the size of your home or property, the scope of the cleaning required, and any additional services requested. We offer competitive rates and transparent pricing to ensure that you receive excellent value for your investment in professional cleaning services. In fact, our rates are right on our website – so just go to the calculator, enter in your specific needs, and your price is displayed. We don’t play games at Honest Panda – transparency shows respect for our clients, which we know you expect. 

Are there any areas or items that are not included in your standard cleaning services?

Our standard cleaning services cover a comprehensive checklist of tasks designed to thoroughly clean your home or property. However, there may be certain areas or items that require additional time or specialized cleaning techniques. If you have specific requests or concerns, please let us know, and we will accommodate your needs.

Do you provide cleaning services for vacation rental properties?

Yes, we offer cleaning services for vacation rental properties to ensure that your guests enjoy a clean and comfortable stay. Our vacation rental cleaning services include turnover cleaning between guests, deep cleaning, and maintenance cleaning. We work with property managers and directly with homeowners, given the circumstances.

How do you handle delicate or fragile items during cleaning?

We take great care when cleaning delicate or fragile items in your home. Our cleaning technicians are trained to handle such items with the utmost care and attention to prevent damage. If you have specific instructions or concerns, please let us know, and we will accommodate your needs.

Do you offer cleaning services for move-in or move-out situations?

Yes, we specialize in move-in and move-out cleaning services to help you prepare your home for new occupants or leave your old space in top condition. Our thorough cleaning services ensure a smooth transition during the moving process.

Can you accommodate special cleaning requests or instructions?

Absolutely! We understand that every home, office, and customer is unique, and we are happy to accommodate special requests or instructions whenever possible. Simply let us know your preferences, and we will tailor our cleaning services to meet your needs.

Do you offer one-time deep cleaning services?

Yes, we offer one-time deep cleaning services for customers who require a thorough cleaning of their home or property. Our deep cleaning services are perfect for special occasions, moving in or out, or seasonal cleaning.

What happens if I’m not satisfied with the cleaning service?

Your satisfaction is our top priority. If you’re not completely satisfied with the results of your cleaning service, please contact us within 24 hours, and we will make it right. Your feedback is valuable to us, and we will work tirelessly to ensure your complete satisfaction.

How far in advance do I need to schedule a cleaning service?

We recommend scheduling cleaning services at least one week in advance to ensure availability, especially during peak times. However, we will do our best to accommodate last-minute requests whenever possible.

Are your cleaning technicians background checked, insured and bonded?

Yes, all of our cleaning technicians undergo thorough background checks and are fully insured and bonded for your protection and peace of mind. You can trust that our team members are reliable, trustworthy, and committed to delivering exceptional service.

Do you offer discounts for regular cleaning services?

Yes, we offer discounted rates for customers who schedule regular cleaning services on a weekly, bi-weekly, or monthly basis. Our recurring cleaning plans provide cost-effective solutions for maintaining a clean and healthy environment.

How do you ensure the safety and security of my home or office during cleaning?

We take the safety and security of your home or office seriously. Our cleaning technicians are thoroughly screened, background checked, insured and bonded for your peace of mind. Additionally, we implement strict security protocols to safeguard your property during cleaning.v

Can I request a specific cleaner for my service?

While we cannot guarantee the availability of a specific cleaner since they sometimes are on vacation, sick or otherwise focused on other properties, rest assured that we will do our best to accommodate your request whenever possible. All of our cleaners are trained professionals who adhere to our high standards of quality and professionalism.

How often should I have my home professionally cleaned?

The frequency of professional cleaning depends on factors such as the size of your home or office, your lifestyle, and your personal preferences. We typically recommend scheduling regular cleaning services every week to maintain a clean and healthy living environment. However, we can accommodate any schedule based on your needs, including special one-off cleanings for things like holidays, family in town, etc.

What types of cleaning services do you offer?

We offer a comprehensive range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, vacation rental cleaning, and specialty cleaning for carpets, upholstery, and more.

Are your cleaning products safe for people?

Yes, we prioritize the safety of your family and pets. Our cleaning products are environmentally friendly and safe for use in environments where there are likely to be people. If you have any questions on the particular products that we use, please ask. And if you have specific requests for a particular kind of product, we are happy to accommodate that.

How long does a typical cleaning service take?

The duration of a cleaning service depends on factors such as the size of your home or property and the scope of the cleaning required. Typically, a standard cleaning service for an average-sized home takes between 2 to 4 hours to complete.

Do I need to provide cleaning supplies, or do you bring your own?

We bring our own cleaning supplies and equipment to every cleaning appointment. Our professional cleaners arrive fully equipped with everything needed to complete the job to the highest standards.

Can I schedule cleaning services for a specific date and time?

Yes, you can schedule cleaning services for a date and time that is convenient for you. Simply contact our team, and we will work with you to find a suitable appointment time that fits your schedule. Check out our online scheduling as well – we try to make it as convenient as possible to schedule any time you need service.

What is your cancellation policy?

Our cancellation policy allows for cancellations or rescheduling up to 24 hours before your scheduled cleaning appointment. Cancellations made within 24 hours may be subject to a cancellation fee since we schedule cleaners to work the day prior to a cleaning.

Do you offer eco-friendly cleaning options?

Yes, we offer eco-friendly cleaning options for customers who prefer environmentally friendly cleaning solutions. Our green cleaning products are safe for the environment and deliver excellent cleaning results.

Do you provide cleaning services for commercial properties?

Yes, we offer commercial cleaning services for businesses of all sizes and industries. Whether you need office cleaning, retail space cleaning, or janitorial services, we have the expertise to meet your needs.

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(407) 308-5870

Ready to experience the Honest Panda Cleaning difference for yourself? With Honest Panda Cleaning, cleanliness is just a phone call away!

Book Now

We know your time is valuable, so we don’t think that you should have to interact with somebody from our team just to see what we charge – most of our services are priced in online forms, making the process as seamless as possible.

Book Now

(407) 308-5870

Ready to experience the Honest Panda Cleaning difference for yourself? With Honest Panda Cleaning, cleanliness is just a phone call away!

Book Now

We know your time is valuable, so we don’t think that you should have to interact with somebody from our team just to see what we charge – most of our services are priced in online forms, making the process as seamless as possible.

Book Now