Honest Panda Service Policies

To cater to all clients’ needs, we are building a company that prioritizes values over anything else. We are setting service policies to build trust between clients and the company for long-term relationships. However, if need be, these policies can be changed as needed through the ever-changing landscape of business to ensure transparency, reliability, and purposefulness.  

Honest Panda holds the right to cancel, extend, or hold an appointment under the following conditions,

  • Unforeseen circumstances, including unexpected emergencies, natural disasters, or uncontrollable situations.
  • The client requesting to cancel, extend, or reschedule the appointment and accommodate in another timeline.
  • Availability under high demand or limited booking per day.
  • Quality assurance to maintain high standards. 

While we understand that cancellation is not always an option, we have the following policies to ensure adaptability for both parties,

  • Access

We understand that sometimes our scheduled time might not align with the client’s availability. In order to secure the timeline, we require access to the site even when the client is unavailable. This entity ensures the client can come back to a pristine place that is neatly handled by the team as promised. Access can be obtained through keys or passcodes. 

  • Payment

We strictly adhere to credit/debit card payments. No cash can be entertained for cleaning services to any cleaning service. All amounts are paid before the scheduled date while booking to ensure transparency for both parties.

  • Tipping Policy

Our cleaning service is made up of professionals who are committed to the best services. Tipping them will increase their confidence. You can tip maids in cash.

  • Client Conduct

The client must openly communicate all expectations during booking. Every service mentioned in the mail will be provided to the client. This email will be delivered again during the confirmation of booking. Please read through to ensure a smooth and efficient process.

  • Non-Solicitation

We do not allow client access to a maid outside company communication. No maid can be reached without company involvement.

  • Refusal Of Service

Honest Panda reserves the right to refuse a service that does not fall under the company’s rules. 

  • Reason For Not Accepting Cash Payments

For professional purposes, we do not accept cash payments. It doesn’t align with our security rules and jeopardizes handling huge cash amounts. Also, for recordkeeping purposes.

  • Scheduling

Please ensure that after booking, we require 48 hours to send you an email confirmation including all the communicated services. After that, we wait 24 hours for the client to get back to us after reviewing the email and requesting any changes. 

In case of urgent scheduling, please use the email provided and mention URGENT SCHEDULE in the subject. 

  • Service Charges

All our service charges are fixed. We only cater to services with two and a half hours at least. This is to ensure the traveling doesn’t go in vain.

  • Refunds

If you witness any problems with the service, we allow 48 hours of re-evaluation. If we agree to come back to the site, the time allocated is around 72 hours. If the team doesn’t reach the allotted time, Honest Panda reserves the right to issue a partial refund to the client.